"I tried Google Ads myself and lost £2,000 with almost no results. Why should I trust an agency?"
Because you were flying blind. Most small business owners set up Google Ads using "recommended" settings—which are designed to spend your budget fast, not efficiently. We rebuild campaigns from the ground up with proper conversion tracking, tightly themed ad groups, strategic negative keywords, and aggressive bid management. The difference? A £2,000/month budget that actually returns £6,000 to £10,000 in revenue instead of disappearing into the void.
"My last agency charged £1,500/month but I never saw results. How are you different?"
Most agencies use "set and forget" strategies—they build your campaigns, turn on automation, and collect their monthly fee while doing minimal optimization. We're hands on, constantly testing and refining. You'll receive weekly performance updates and monthly strategy calls where we show you exactly what we changed, why we changed it, and how it impacted your bottom line. No fluff reports about "impressions" and "reach"—just revenue and ROAS.
"How much should I spend on Google Ads as a small business?"
Honest answer: it depends on your industry and competition. Some local service businesses see great results with £500 to £1,000/month. Competitive eCommerce might need £3,000 to £5,000/month minimum to compete. We'll analyze your market and give you realistic budget expectations during your free audit—no inflated recommendations just to increase our fees. We'd rather you start small and scale profitably than blow your budget chasing unrealistic targets.
"Google keeps suggesting I increase my budget. Should I listen?"
Usually not. Google's goal is to spend your money, not maximize your profit. Before increasing budget, you need to ensure you're getting profitable conversions from your current spend. We analyze your cost per acquisition, conversion rates, and customer lifetime value first. If the math works and you're leaving money on the table, we'll recommend increasing budget. If not, we'll optimize what you have until it's profitable—then scale strategically.
"I'm getting clicks but no sales. What am I doing wrong?"
Three common culprits: wrong keywords (attracting browsers, not buyers), poor landing page experience (slow, confusing, or not mobile optimized), or broken conversion tracking (so you don't even know what's working). We fix all three. We target high intent keywords, optimize your landing pages for conversion, and implement bulletproof tracking so you know exactly which clicks turn into customers.
"Should I use Google's 'Smart Campaigns' or 'Performance Max'?"
For small budgets? Usually no. Google's automated campaigns prioritize speed and ease over efficiency. You lose control over targeting, keywords, and bidding. They work okay if you have huge budgets and robust conversion data, but for small businesses, we prefer manual Search campaigns with tightly controlled targeting. You spend less but get better quality traffic and more transparent results.
"How quickly will I see results from PPC?"
Unlike SEO, PPC is immediate—your ads can run within 24 to 48 hours. However, profitable results take 4 to 8 weeks as we gather data, test variations, and optimize. The first month is learning mode: testing keywords, ad copy, audiences, and landing pages. By month 2 to 3, we've eliminated waste and doubled down on what works. Expect profitability to improve month over month as we continuously refine.
"My competitor is outbidding me on every keyword. Can I compete?"
You don't have to outbid them everywhere—you just need to be smarter. We target long tail keywords with lower competition but higher buyer intent, optimize your Quality Score to lower your cost per click, use ad scheduling to show ads when competitors aren't, and leverage ad extensions to take up more real estate even in lower positions. David beat Goliath with strategy, not brute force.
"Is Facebook Ads or Google Ads better for small businesses?"
Different tools for different goals. Google Ads captures existing demand—people actively searching for solutions. Facebook Ads creates demand—targeting people who match your customer profile but aren't actively looking. For most small businesses, Google Ads converts faster because you're reaching high intent buyers. Facebook works better for brand awareness and remarketing. We often recommend both, but prioritize Google if budget is tight.
"Do you require long term contracts?"
We recommend 3 to 6 months minimum because PPC needs time to optimize and show its full potential. But we're not holding you hostage—if it's not working, we'd rather part ways than keep taking your money. Most clients stay for years because the results speak for themselves. We earn your business every month, not through a contract signature.